Below is an elaboration on common questions you may have.
Orders are acknowledged within 1 business day; the acknowledgment and our website/catalog are the only terms of agreement we honor for the production of your order. Contact the factory immediately for any corrections, changes or clarification.
All orders are considered binding when acknowledged and cannot be canceled without written factory approval. If a cancellation is approved, the factory will bill all costs incurred to that point, including any and all preparation charges. $75.00 minimum.
Any claim for damage or shortage must be presented to the factory in writing within 15 days after date of delivery of shipment. All damages must be reported immediately, preferably on the delivery manifest, to the carrier so that we may file a claim on your behalf.
Co-op's require written documentation (catalog, website or letter of intent) stating which products will be included. We offer speculative samples for photography at no charge. First orders are billed at EQP plus applicable set up charges. Exact repeats are EQP (catalog minimum) and have a release charge equal to 50% of the original set up charge. An interval limit of not more than one year between orders and proof of program is required.
The use of copyrights, trademarks, or any other protected or proprietary material per the buyer's instructions is the liability of the customer. Post-it Notes is a registered trademark of 3M. Company names and logos shown in this catalog do not in any way represent or imply an endorsement of the product or the manufacturer, implied or otherwise.
As a manufacturer we offer completely custom products. Programming fees range from $75.00 to $250.00. Pre-order prototypes are $500.00 with $375.00 credited upon receipt of an order.
Customer supplied cards or other material can be enclosed in our products or inside its gift box. Each enclosure will be billed at $0.30 per piece. Please allow a minimum of 2 working days after receipt for the insertion of your supplied materials.
If exact quantity is required a $40.00 fee applies.
We guarantee when your order leaves our factory that it will be as ordered and free of defects in material or workmanship. We will replace or repair, at our option, any product which is returned to us and found to be defective within six months of the date of shipment. Damage from misuse is not covered.
INDIVIDUAL GIFT BOXES
Most products are individually packed in an attractive gift boxes, velveteen pouches or polybag's are included in the product price. Custom products may be bulk packed. Special packaging can be designed upon request.
LESS THAN MINIMUM
The minimum quantity of any standard inventory item is limited to one half of the first quantity listed for that item on our website or catalog. Use the first quantity price as listed in the catalog and add $30.00 for blank merchandise and $60.00 for decorated merchandise. Setup discounts on repeat orders do not apply to less than minimum purchases.
Most orders ship at the quantity ordered, however all orders are subject to over/under runs of 5% invoiced; custom orders are subject to 10% variance. If exact quantity is required, a $40.00 fee is required.
PAYMENT TERMS, CONDITIONS AND OPTIONS
New customer orders are net and credit terms are considered at the time of subsequent orders. Visa, Mastercard and Discover are accepted at the time your order is placed and up to the date the order is been invoiced, otherwise payment by cash or check is expected within the stated credit terms. A convenience fee of 3% is charged for credit card payments made after an order has shipped. A 1.5% interest on unpaid balances outside the terms is applied.
PRE-PRODUCTION OR SAMPLE PROOFS
(see proofs under artwork information tab)
Quantity orders can be pre-purchased and released upon request up to one year from the original purchase date. A release charge of $20.00 applies per release order.
All prices are in U.S. Dollars. The product price includes one decorating method and most include a gift box, polybag or velveteen pouch (custom items may be bulk packed). Quantity prices apply per model, per order, per shipment with combined quantity prices available on orders for $1,000.00 or more. All prices are FOB our Ohio factory. Postage, insurance, packing, special handling and/or prepaid shipping charges are added to the invoice. Prices, specifications and terms of this catalog are subject to change without notice.
1 production photo, no touch up or cleaning per order on request only is no charge. Each additional photo is $12.00 each. Digital images at high resolution, cleaned and no background: $40.00 each (suitable for print use) Staged images with enhancements and other customer requests: $80.00 each minimum. All requests should be made at the time of the order, but not less than a minimum of 5 working days prior to shipment.
Standard production times are 1-5 working days without ad copy and 5-20 working days with ad copy. All orders are subject to approval of the factory and are not binding until accepted and confirmed. We reserve the right to refuse any order at any time. The factory cannot be held liable for the inability to ship any order due to shortage of materials, parts, labor, mechanical failure or acts of God.
Random samples are billed at EQP with a $10 net discount per shipment if shipped on a customer supplied UPS or FedEx account. The samples are shipped the same or next business day. If there is a charge for the samples they may be returned within 30 days for credit less freight charges. Current customer accounts in good standing can bill random sample charges to their account. New customers or customers without open accounts may pay for random samples with MasterCard, Visa and Discover at time of shipment.
Order returns can only be accepted with factory authorization. To return a sample, it must be in perfect condition, packaged in its original gift box, accompanied by a check for the freight due, return freight prepaid and a copy of the original invoice enclosed.
Rush service is available upon request with factory approval. If your product is needed in less than the stated production time per item, an additional rush service charge equal to 15% of the cost of the product will be added. Depending on the product, number of working days available, current production load and product requirements the additional charge could be more. Please contact a customer service representative for complete information and details. The minimum rush charge is $70.00.
Billed at EQP and incur a set up charge. Shipment is made based on individual production times as stated on our website. If an order of catalog minimum is procured, the sample cost is credited and the setup will transfer to the order.